Tuesday, February 3, 2026 10:00 AM – 11:00 AM Room (S220)
Moderated by Stephanie Poole, Principal, SES Consulting, with Abby Massey, Principal, Technical Services & Business Development, Capstan Tax Strategies and Danielle Radden, VP of Global Revenue Operations, Facil.Ai
This session frames smart buildings not as a technological end, but as a means to resolve the persistent tension between capital investment and operational performance. It directly confronts the industry’s “promise gap”—the frequent shortfall between projected efficiencies and realized outcomes—by proposing a multi-faceted framework for value actualization.
Ultimately, the discussion redefines “smart building payoff” from a simple ROI calculation into a more robust proof of concept: that intelligence, when properly defined as integrated technical, economic, and human practice, becomes a durable asset that compounds in value through resilience, adaptability, and continuous improvement.
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