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FieldAware Introduces Unique Cloud-Based Field Service Management Solution
Eliminates Need For Costly Hardware & Software
Frisco, Texas... February 1, 2012 – FieldAware has introduced a new cloud-based field service management solution with native mobile apps that is designed to dramatically increase a company’s productivity and profitability.
Created for small and medium size field service businesses, FieldAware leverages native apps on Apple and Android smartphones and tablets to eliminate the need for costly servers, proprietary software and special hand-held devices. It digitizes the service workflow, eliminating the need for paper work orders and allowing field service companies to significantly streamline the scheduling process, increase field staff productivity, improve customer satisfaction, and capture new sales lead opportunities by using automation functionality that was previously only available to large companies.
FieldAware essentially digitizes customer, product, task and work order data so the entire company can share it over the Internet via web-browsers or their smartphones on a 24/7 basis. For a low monthly fee per user and with no up-front costs, FieldAware handles the entire service delivery process from end-to-end.
Designed for the entire service team (customer service reps, dispatchers, service managers, field staff, accounts/payroll managers, owners) it performs key functions such as:
• Customer Management
• Service Requests
• Scheduling and Dispatching
• Mobile Access for Field Staff
• Accounting Integration
“FieldAware is purpose-built for service businesses and improves
efficiencies at every step of the way by eliminating bottlenecks and
putting the entire team on the same page,” said Karl Schneider,
FieldAware VP of Marketing. “The entire solution was designed from the
ground up to leverage the most advanced technologies, including native
apps for the two most popular mobile platforms. This gives FieldAware
an infrastructure foundation that no competitor can match.”
Native mobile apps provide special features that make them preferable to browser-based mobile solutions:
• The application resides on the mobile device and
can be used regardless of whether or not the user has a connection
• There are no delays waiting for browser pages to load or refresh because the screens are already on the phone or tablet
• User adoption of native apps is higher than browser-based solutions due to familiarity with interface standards; little or no training is required for effective use
FieldAware customers report substantial results from implementing the
software solution. “Our paper work orders are virtually gone, the
office staff is happy and the field techs are generating about 15% more
business than last year in roughly the same amount of time”, says Chris
McFadden of Cross Technical Solutions. “Our cash flow has also
improved, because we’re able to invoice for work immediately after jobs
are complete. It’s a whole new business with FieldAware.”
For additional information on FieldAware, visit http://www.FieldAware.com.
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