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Honeywell Building Solutions Wins Award at Computerworld's Mobile & Wireless World 2004
Honeywell Unit Wins Top Prize For “Transforming” Business With Mobile and Wireless Technology
MINNEAPOLIS – Honeywell (NYSE: HON) Building Solutions announced that it has been recognized by IDG’s Computerworld as a winner of its “Best Practices in Mobile & Wireless” Award Program. The award honors organizations that have applied exemplary mobile and wireless solutions to provide strategic advantage to their enterprise. Winners received recognition for their achievement during a special awards ceremony at Mobile & Wireless World (MWW) 2004, held in JW Marriott Desert Springs Resort in Palm Desert, Calif. from May 24-27, 2004.
Computerworld recognized Honeywell in the “Business Transformation” category for its use of Field Automation Service Technology (FAST) to dramatically upgrade on-site customer service. FAST leverages wireless and satellite communications to automate field service processes. Field technicians receive work orders electronically through handheld computers, streamlining the dispatching process and replacing paperwork with electronic records. FAST has reduced paper use by 93 percent and increased field service work productivity by 3,000 hours per week.
FAST was introduced in 2001 to provide concrete customer and business benefits without increasing operating costs. Integrated with Honeywell’s back-end systems for seamless operations, FAST has improved preventative maintenance tasking, data handling and auditing processes for field management and administrators.
Award winners were chosen from a wide range of IT end-user companies and
organizations that responded to an initial “call for nominations,” which was
originally announced to multiple industry audiences, including those responsible
for mobile and wireless solutions. Fifty finalists were evaluated by a panel of
enterprise and mobile and wireless industry experts based on case study
submissions that profiled the company, its IT department and mobile and wireless
challenges, as well as application deployment details, summaries of the key
technology used and measurable solution outcomes.
For more information about Building Solutions, access www.honeywell.com/acs/
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