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Review - Controls Central
Dominic Porte has more than 10 years of experience in the HVAC
industry. He began his career in counter sales and quickly advanced to
branch and district management. As Product Manager at Controls
Central, Dominic leads the customer service department and manages the
product inventory database. When he is not helping customers, he is
playing hockey or on the golf course - chasing his golf ball. Dominic
resides in Chino, California with his wonderful wife and partner of
seven years, Susan. Contact Dominic Porte directly:
is the largest online HVAC/R controls store in the world, with more
than 2.5 million parts in stock.
Launched on October 10, 2010, the site offers HVAC/R contractors and commercial building facility managers an enhanced way to shop for parts of any kind. It begins with the experience that customers receive when they visit the website. Customers experience the ease of searching for parts with a robust system that provides cross-reference and access to a full-range of the most competitively-priced HVAC/R controls products and parts on the market.
The online catalog includes products from more than 500 manufacturers in the industry that include, Honeywell, Siemens, Schneider Electric, Bell & Gossett, McDonnell & Miller, Johnson Controls, and Belimo. Controls Central prides itself on offering hard-to-find parts, and in the event that a part is not in the catalog, having the resources to get them in order to make it a one-stop-shop experience for customers.
It’s about making contactors’ and facility managers’ lives easier. The way Controls Central accomplishes that important objective is by providing a comprehensive part number search, same-day shipping, technical support on products, customer service live chat, and most importantly, outstanding customer service is the value of Controls Central.
When customers call, the customer service representatives are there not just to complete orders but to care about customer needs. Whether a customer is calling about ordering compressors or they have a question about a building automation part, representatives provide the useful information customers need, with the great service they deserve, to make the best buy or gain the knowledge they need to do their job more effectively.
Controls Central strives to build a community with their customers through Facebook, Twitter, Google+, their customer service live chat, and even through their customer ratings webpage on resellerratings.com. Although the site is rated at over a 9 of 10, they are always looking for ways to improve their customers’ experience. HVAC professionals rely on getting the information they need to make educated decisions and Controls Central works to provide support through live chat, follow-up phone calls, emails, daily blogs, product announcements, training videos, and so much more. It’s not just about selling products—it’s about being a valuable resource to customers.
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