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EMAIL INTERVIEW - Donna Lee Hammond & Ken Sinclair
Donna Lee Hammond, Manager of Support Services/Account Representative
CW Industries & The CrossTalk Platform
The CrossTalk Platform
The platform allows for the movement of data between dissimilar systems such as HVAC, facility management systems, database information, lighting, security/surveillance, etc.
Sinclair: What is The CrossTalk Platform?
Hammond: The CrossTalk Platform is a unique integration and control system solution which allows for greatly improved overall productivity and efficiency in daily tasks. The platform allows for the movement of data between dissimilar systems such as HVAC, facility management systems, database information, lighting, security/surveillance, etc.
Sinclair: How can The CrossTalk Platform benefit a facility?
Hammond: CrossTalking your systems dramatically increases manpower efficiencies! Everyone can instantly access all the information they need to perform their jobs.
Imagine this - How much time and effort would be saved if, from a single web page, your technician could diagnose an equipment problem?
This web page might include equipment data points, real-time and history graphs, controls and overrides, AutoCAD drawings, manuals, manufacturer's website links, repair history from your maintenance management system, inventory of replacement parts, wiring diagrams, current and historical alarms, etc.
Now imagine that the technician needs assistance from you. You pull up the same web page at your desk and look at the identical information to determine a course of action.
The best part? This web page could be configured in a matter of moments!
No more time wasted running around looking for necessary information. Your existing data becomes powerful information allowing your staff to be more effective. We currently have customers who are experiencing a savings of over an hour a day per person.
Sinclair: Do facilities need to remove their existing systems to add the CrossTalk Platform?
Hammond: The CrossTalk Platform supports many protocols and allows you to keep your existing systems in place. Therefore, if you have a DDC system that is working well for you, integrating it into the CrossTalk Platform unleashes its capabilities and makes the interface user-friendly. You suddenly have much more flexibility in addition to remote access. CrossTalking your systems is typically completed without the need for mapping of data points, again saving time and money.
For instances where expansion is desired, the facility can continue to add on to the existing system or utilize the CrossTalk flexLINE controllers.
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