May 2008
News Release

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Cisco CIO, Rebecca Jacoby to Share Vision of Next-Generation Customer Experience at CONNECTIONS™

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Control Solutions, Inc

Parks Associates and CEA® today welcomed Rebecca Jacoby, Sr. VP & CIO, Cisco Systems, Inc., who will deliver the opening keynote at CONNECTIONS™: The Digital Living Conference and Showcase on June 25, 2008.
CONNECTIONS™, June 24-26 at the Santa Clara Convention Center, brings together nearly 1,000 executives to examine all issues critical to the converging digital living industries, including the technologies and businesses specific to customer service management and solutions.

Ms. Jacoby will present "The Next Generation Customer Experience: a CIO's Perspective" at 10:00 a.m. on June 25. Today's business environment requires a transformation in the way we bring together the business and technology architectures. She will discuss the new opportunities inherent in new technologies that will aid in the acceleration of this transformation. The keys to success include the ability to deliver productivity, an improved experience, and expansive growth.

"Total U.S. consumer spending for home technical support services will reach nearly $1 billion by the end of 2011," said Kurt Scherf, vice president and principal analyst, Parks Associates. "This is a critical growth area for the digital living markets, and with the benefit of Rebecca Jacoby's leadership vision, CONNECTIONS™ will explore in depth the issues relevant to this sector."

Additional CONNECTIONS™ sessions on this topic include:
• Metcalfe's Law or Murphy's Law? Customer Support for the Digital Home
• Customer Experience Management Success Stories for Digital Lifestyle End User Support, hosted by Peak8 Solutions

Visit for complete agenda. For information about CONNECTIONS™, contact or call 972-490-1113.

CONNECTIONS™: The Digital Living Conference and Showcase, hosted by leading research firm Parks Associates in partnership with the Consumer Electronics Association (CEA®), is the premier executive event focused on the market developments and growth factors for advanced digital lifestyle solutions.

CONNECTIONS™ sessions provide high-level research, knowledge, and analysis to over 1,000 executives from the converging industries developing products and services for consumers. Topics include IPTV and "TV 2.0," bundled services, consumer storage, mobile applications and content, social and digital media, and home and lifestyle management.

For twelve years, the following industries have participated at CONNECTIONS™: new media, digital entertainment and gaming, home networks, Internet and television services, software and middleware, digital health, mobile applications and services, consumer electronics, and home control systems and security.

For information on speaking, sponsoring, or attending CONNECTIONS™, please visit


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